Privacy Policy

Welcome to www.bio-up.com.my (“our Website”). BIO UP Malaysia (registered company “Synergy Naturals Sdn Bhd”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”).

1. Collection of Personal Data

We may collect and process the following types of personal data:

  • Name, address, email, phone number

  • Date of birth

  • Payment details

  • Purchase and order history

  • Account login details

  • Any information provided through our forms, emails, or customer support channels

2. Purpose of Collecting Personal Data

Your personal data may be collected, used, and processed for the following purposes:

  • Processing your orders and delivering products

  • Managing your account and website services

  • Responding to your inquiries

  • Sending you updates, promotions, and marketing materials 

  • Improving our products, services, and website experience

  • Compliance with legal and regulatory obligations

3. Disclosure of Personal Data

We may disclose your personal data to:

  • Our employees and authorised representatives

  • Payment service providers and logistics partners

  • IT and website service providers

  • Regulatory or government authorities where required by law

We ensure that such parties protect your data in accordance with PDPA requirements.

4. Security of Personal Data

We implement reasonable security measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

5. Retention of Personal Data

We will retain your personal data for as long as necessary to fulfil the purpose it was collected for, or as required by law.

6. Access, Correction, and Withdrawal

Under the PDPA, you have the right to:

  • Access your personal data

  • Request correction of your data

  • Withdraw consent to our use of your personal data

To exercise these rights, please contact us at:

Email: contact@synergynaturalsmy.com
Whatsapp Phone Number: +6016-2619151

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Website.

By using our Website, you consent to the processing of your personal data as described in this notice.

BIO UP Malaysia thanks you for trusting us with your personal data!