Shipping & Delivery

Welcome to www.bio-up.com.my (our Website). The following terms apply to all purchases made through our Website and govern how we handle shipping and delivery.

  1. Delivery Coverage
  • We currently deliver within Malaysia, including Peninsular Malaysia, Sabah, Sarawak and Singapore.
  1. Shipping Charges
  • Shipping fees are calculated based on the delivery region as follows:
    • West Malaysia: RM6.50 per order
    • East Malaysia (Sabah and Sarawak): RM18 per order
    • Singapore: RM30 per order for purchases up to RM800

*Additional charges may apply for orders exceeding RM800 or for special delivery requirements.

  • Free shipping promotions, if available, will be stated on our Website and subject to specific terms.
  1. Processing Time
  • Orders are processed within [3] working days after payment is received.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  1. Delivery Timeframe

Estimated delivery times after order dispatch are:

  • Peninsular Malaysia: [3–5] working days
  • Sabah, Sarawak and Singapore: [5–7] working days

Delivery times may vary due to courier delays, festive periods, or unforeseen circumstances.

  1. Tracking Your Order

Once your order is shipped, we could provide you with a tracking number via whatsapp upon request, allowing you to check your delivery status online.

  1. Delivery Attempts
  • Our courier partners will attempt delivery to the address provided.
  • If unsuccessful, they may contact you for re-delivery arrangements or instructions for self-collection.
  • Additional charges may apply for multiple failed delivery attempts.
  1. Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate. BIO UP Malaysia is not responsible for delays, losses, or additional costs due to incorrect or incomplete shipping details provided by customers.

  1. Damaged or Missing Items
  • Inspect your parcel upon receipt.
  • If items are missing or damaged, notify us within [7] days of receiving your order by contacting customer service via whatsapp +6016-2619151 or email to contact@synergynaturalsmy.com.
  • We may request photos of the damaged items or packaging for investigation.
  1. Change of Delivery Address

Once an order has been processed, we may not be able to change the delivery address. Please contact our customer service team immediately if you need assistance.

  1. Force Majeure

We shall not be liable for any delay or failure to deliver arising from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or government restrictions.

By placing an order with us, you agree to these Shipping & Delivery Terms and Conditions.

BIO UP Malaysia is committed to ensuring your products reach you safely and promptly.